Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At Luminavora, we are committed to providing reliable and efficient shipping services. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods and Delivery Times

Delivery times may vary depending on your location and shipping method.

Estimated delivery times:

Standard Shipping: 7-15 business days
Express Shipping (if available): 3-7 business days

Please note that delivery times are estimates and may be affected by factors outside our control, including:

Weather conditions
Carrier delays
Customs processing
Holidays
Incorrect shipping information provided by customers

3. Shipping Costs

Shipping fees are calculated based on:

Delivery destination
Order size and weight
Selected shipping method

The applicable shipping cost will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions. Any promotional shipping terms will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, we will provide tracking information via email.

You can use the tracking number provided to monitor your package status.

Please allow a short period for tracking information to become available after shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee changes after an order has been processed or shipped.