Privacy policy

Privacy Policy

Last Updated: August 9, 2026

At Luminavora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order details
Customer service communications

Automatically Collected Information:

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Pages viewed
Website usage data
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your purchases
Send order updates and important service notifications
Improve our website, products, and services
Prevent fraud and protect our customers
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

Luminavora does not store or have access to your complete credit card or payment account information. Payment providers handle payment processing according to their own privacy and security policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Understand website traffic and usage
Improve website performance
Provide relevant services and advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Third-Party Services

We may use third-party services to support our business operations, including:

Payment processors
Shipping providers
Website analytics providers
Marketing and advertising partners

These third parties may collect or process information according to their own privacy policies. We encourage you to review their privacy practices.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. Marketing Communications

If you subscribe to our emails or provide consent to receive promotional messages, we may send you updates about products, offers, and services.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without proper consent, we will take steps to remove it.