Refund policy

Return and Refund Policy

Last Updated: August 9, 2026

Thank you for shopping with Luminavora. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund request according to the policy below.

1. Return Eligibility

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must include original packaging, accessories, and any included materials.
Proof of purchase or order information is required.
Items returned without prior authorization may not be accepted.

Certain items may not be eligible for return due to hygiene, safety, or personal use reasons, including products that have been opened or used.

2. Return Process

To request a return, please contact our customer service team with:

Your order number
The email address used for the purchase
Reason for the return
Photos or additional information if the product has a defect or issue

Please send your return request to:

Email: info@luminavora.shop

Customer service will review your request and provide return instructions if your return is approved.

Please do not send products back before receiving return authorization.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is damaged.
The wrong product was sent.
The product has a confirmed quality issue.

We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipment.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
The refund amount will include the product purchase price.
Original shipping fees are non-refundable unless the return is caused by our error.

Refund processing usually takes 5-10 business days after approval. Your bank or payment provider may require additional time to complete the transaction.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem

We will review your request and provide a suitable solution, including replacement or refund when applicable.

6. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed, shipped, or fulfilled, cancellation requests may not be accepted. In this case, customers may request a return after receiving the order.